gjili Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "you," or "your") and gjili ("gjili," "we," "us," or "our"), the operator of the online gaming platform accessible at gjili.net and its associated mobile interfaces.

By completing the registration process, making a deposit, accessing any game, or otherwise using any part of gjili's platform, you confirm that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them. You also agree to be bound by gjili's Privacy Policy and any additional rules, guidelines, or policies published on the platform, which are incorporated by reference into these Terms.

These Terms apply to all users of gjili regardless of the device, browser, or operating system used to access the platform, including desktop computers, mobile phones, and tablet devices.

To register and maintain an account on gjili, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age, as required by PAGCOR regulations governing online casino gambling in the Philippines.
• You must be a natural person and not a corporation, trust, partnership, or other legal entity.
• You must be physically located in a jurisdiction where online gambling is legally permitted at the time you access and use the platform.
• You must not be included on any self-exclusion list maintained by gjili or any other gaming operator.
• You must not be a current employee, officer, director, contractor, or immediate family member of any such person employed by gjili or any of its affiliates, game providers, or payment partners.
• You must have the legal capacity under applicable law to enter into a binding contract.

gjili reserves the right to verify your age and identity at any time and to suspend or permanently close any account where eligibility requirements are not met. Winnings derived from an ineligible account may be voided and withheld.

Each individual may hold only one active account on gjili. The creation of multiple accounts by the same person is strictly prohibited and may result in the suspension of all related accounts and the forfeiture of any balances or pending withdrawals.

When registering, you must provide accurate, complete, and truthful information including your full legal name, date of birth, valid Philippine contact number, and a valid email address. You are solely responsible for maintaining the accuracy of your account information and must update it promptly if any details change.

You are responsible for maintaining the confidentiality of your gjili account credentials, including your username and password. You must not share your login details with any other person. gjili will not be held liable for any loss or damage arising from your failure to keep your credentials secure.

You must notify gjili immediately via the support channels listed in Section 14 if you suspect unauthorised access to your account. gjili reserves the right to require identity verification (KYC) at any point, including before processing withdrawals. Accepted KYC documents include a valid Philippine government-issued ID (e.g., PhilSys National ID, passport, driver's licence, UMID, SSS, or GSIS ID).

All transactions on gjili are denominated in Philippine Pesos (₱). gjili supports the following payment methods for deposits and withdrawals: GCash, Maya (formerly PayMaya), BPI Online, BDO Online Banking, and Metrobank Direct. Additional payment channels may be added or removed at gjili's discretion.

Deposits: Deposits are credited to your gjili account balance promptly upon confirmed clearance from your payment provider. gjili does not charge fees on standard deposits; however, your bank or e-wallet provider may impose their own transaction charges, for which gjili bears no responsibility.

Withdrawals: Withdrawal requests are subject to identity verification and may require supporting documentation. gjili targets processing of approved withdrawal requests within one (1) to three (3) business days; GCash and Maya withdrawals for amounts below ₱50,000 are typically processed faster. gjili reserves the right to delay withdrawals pending AML review, KYC completion, or bonus wagering requirement fulfilment.

• Withdrawals may only be made to a payment method registered in your own name. Third-party withdrawals are not permitted.
• gjili reserves the right to request supporting documentation for any withdrawal, particularly for amounts exceeding prescribed AML thresholds.
• Funds deposited must not originate from illegal sources. gjili cooperates with Philippine law enforcement authorities on AML-related investigations.
• Minimum and maximum transaction limits may apply and are displayed within the gjili cashier interface.

gjili reserves the right to reverse a withdrawal request back to your account balance if it remains unprocessed for an extended period due to failed verification, and may require you to re-submit the request.

gjili offers a variety of bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, cashback offers, free spins, and VIP tier rewards. All bonuses are subject to specific terms and wagering requirements published on the relevant promotion page at the time the bonus is offered.

Wagering Requirements: Unless otherwise stated, all bonus funds and any winnings derived from bonus funds are subject to a minimum wagering requirement before they may be withdrawn. The applicable wagering multiplier for each promotion is stated on the promotion's dedicated page. Wagering requirements must be fulfilled within the time period specified in the promotion terms.

• Bonuses are issued at gjili's sole discretion and may be withdrawn or modified at any time without prior notice.
• Only one welcome bonus may be claimed per player, per household, per device, and per IP address.
• Bonuses obtained through fraudulent, abusive, or otherwise prohibited means will be voided and the associated account may be suspended.
• gjili reserves the right to determine which games contribute to the fulfilment of wagering requirements. Live table games and certain high-RTP slots may have reduced contribution rates.
• Bonuses may not be transferred, sold, or exchanged for cash except where explicitly permitted by gjili in writing.

All games offered on the gjili platform — including slots, live dealer tables, bingo, sports betting, and e-sabong — are governed by the specific rules displayed within each game interface or on the corresponding game information page. By participating in any game, you agree to be bound by its applicable rules.

gjili's slot games utilise certified Random Number Generator (RNG) technology that has been independently audited to ensure statistical randomness and fairness. Live dealer games are conducted by trained dealers in a monitored environment and are subject to the standard rules of the relevant table game variant in play.

In the event of a technical malfunction, server error, disconnection, or any other technical failure during a game round, gjili's official game server logs shall be the definitive record of all bets placed and outcomes generated. gjili is not liable for losses incurred due to technical failures on the player's device or internet connection.

• The use of software, algorithms, robots, or automated tools to gain an unfair advantage in any game is strictly prohibited.
• Collusion between players in any game format, including poker or bingo, is prohibited and constitutes grounds for immediate account suspension.
• Published Return to Player (RTP) percentages represent long-term statistical averages and do not guarantee any specific outcome for individual sessions.

The following conduct is strictly prohibited on the gjili platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to appropriate Philippine law enforcement authorities where applicable:

• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Registering or operating more than one account.
• Using another person's identity, payment method, or account credentials.
• Depositing funds originating from illegal or criminal activity, including proceeds of fraud, theft, or any form of money laundering.
• Exploiting software bugs, errors, or glitches for financial gain; any winnings derived from known exploits will be voided.
• Using automated betting software, bots, scripts, or any form of artificial intelligence to place wagers on gjili.
• Engaging in any form of fraud, including chargeback fraud on deposited funds.
• Threatening, harassing, or abusing gjili staff, live dealers, or other players through any communication channel.
• Attempting to access any part of gjili's platform or systems other than through the standard user interface provided.

All content on the gjili platform — including but not limited to the gjili name, logo, trademarks, website design, graphics, game interfaces, software code, promotional materials, and written content — is the exclusive intellectual property of gjili or its licensed content providers, and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the gjili platform solely for your personal, non-commercial gaming purposes. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, reverse engineer, or create derivative works from any gjili content without prior written authorisation from gjili.

Any unauthorised use of gjili's intellectual property may result in legal action and immediate termination of your account.

To the fullest extent permitted by applicable Philippine law, gjili's total aggregate liability to any player arising from or in connection with these Terms or the use of the platform shall be limited to the net amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

gjili shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, service interruptions, computer damage, or any other intangible losses, arising out of or in connection with your use of the platform, regardless of the cause of action or the theory of liability.

gjili does not warrant that the platform will be available at all times, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. gjili makes no representations or warranties of any kind, express or implied, regarding the platform's operation or the information, content, or materials available on it.

gjili is committed to promoting responsible gambling practices. gjili provides the following responsible gaming tools to all account holders, accessible via your account settings after logging in:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Set limits on the maximum amount you can lose within a specified period.
• Session Time Reminders: Set reminders to alert you when you have been playing for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours up to 30 days.
• Self-Exclusion: Permanently exclude yourself from the gjili platform. Self-exclusion requests are processed within 24 hours and are irreversible for a minimum period of six (6) months.

If you believe you may have a problem with gambling, gjili urges you to use the self-exclusion tool and to seek professional support. Please visit our Responsible Gaming page for further resources. gjili is a 21+ platform and takes its obligations under PAGCOR's responsible gaming framework seriously.

gjili reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms or any other policy published on the platform.
• Reasonable suspicion of fraud, money laundering, identity theft, or other criminal activity.
• Failure to complete KYC verification within the required time frame.
• Detection of underage gambling or provision of false age information.
• Account inactivity for a period exceeding twelve (12) consecutive months.
• Receipt of a regulatory directive, court order, or law enforcement instruction requiring account restriction.

Upon closure of an account for reasons other than fraud or criminal activity, any remaining verified account balance will be returned to the player via their registered withdrawal method, subject to standard KYC and AML checks. Balances derived from bonus funds that have not met wagering requirements will be forfeited upon account closure.

You may close your account voluntarily at any time by contacting gjili support. Voluntary closure requests will be processed within five (5) business days.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the gjili platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with gjili informally by contacting gjili's support team. gjili will endeavour to resolve all player disputes in good faith within fourteen (14) business days of receiving a formal written complaint.

If a dispute cannot be resolved informally, and where applicable under PAGCOR regulations, the matter may be referred to PAGCOR's dispute resolution mechanism prior to pursuing court action. gjili will cooperate fully with any such regulatory process.

gjili reserves the right to amend, update, or replace these Terms at any time. When material changes are made, gjili will notify registered players via the email address associated with their account and will update the "Last Updated" date at the top of this page.

Your continued use of the gjili platform following the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure as described in Section 11.

It is your responsibility to review these Terms periodically. gjili recommends bookmarking this page and checking it regularly, particularly before making any deposit or participating in any new promotion.

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, or any aspect of your gjili account or experience, please contact the gjili support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the in-platform chat widget and on the gjili website
• Response Time: gjili aims to respond to all email enquiries within 24 hours on business days

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page. For general information about gjili and our regulatory status, visit the About Us page.